Play Smart.
Stay in Control.

At gowin, we believe that gambling should be an enjoyable leisure activity — a form of entertainment that adds excitement to watching the Bangladesh Premier League, spinning premium slots, or playing a round of live casino with friends. We also understand, with full honesty, that for a small number of people, gambling can become a compulsive behaviour that causes real harm to individuals, families, and communities.

That is why responsible gaming is not a section buried in our terms and conditions — it is a living, operational programme that shapes how gowin is designed, staffed, and governed. We have built player protection tools directly into the gowin platform, trained our support team to identify at-risk behaviour, and committed to never marketing aggressively to players who have indicated they may be struggling.

gowin serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We take seriously our responsibility to every one of those players — not just to deliver great games, but to ensure that the entertainment we provide never crosses the line into causing harm.

Gambling is strictly for adults. gowin enforces an absolute minimum age of 18 years across every product on the platform — slots, crash games like Dragon Fortune and Limbo, live casino, and sports betting including cricket. There are no exceptions to this rule.

How We Verify Age

When a player registers a gowin account and requests their first withdrawal, we require submission of a valid government-issued identity document — such as a Bangladesh National ID (NID) card, passport, or driving licence — to confirm the player's full legal name and date of birth. Accounts where age verification fails or is not completed within a specified timeframe will have withdrawal access suspended until the verification is resolved.

What Happens If a Minor Is Found to Have an Account

If gowin discovers, at any point, that an account is being operated by a person under the age of 18:

• The account will be suspended immediately and permanently.
• All deposits made to the account will be returned to the original payment source (bKash, Nagad, Rocket, or bank account) where technically possible.
• Any winnings accumulated on the account are forfeited in full.
• gowin reserves the right to report the matter to relevant authorities if the circumstances warrant it.

Protecting Young People in Your Household

If you share a device with someone under 18, we strongly recommend using your device's built-in parental control or screen-time management features to restrict access to gambling sites. You should also never share your gowin login credentials with anyone, especially minors. Always log out of your account when your device is accessible to others.

Problem gambling can affect anyone — regardless of income, education, or how long they have been gambling. It often develops gradually, and many people do not recognise the warning signs until the behaviour has already begun to cause harm. Being honest with yourself about the following signs is the first and most important step.

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use gowin's self-exclusion tools and to seek external support from a qualified counselling service. You do not need to be in crisis to ask for help — early intervention is far more effective than waiting until harm has already escalated.

gowin has built a comprehensive suite of self-management tools directly into the platform. These tools are available to every registered player at no cost, with no waiting period, and with no negative consequences for your account status. Using them is a sign of strength, not weakness.

How to Access These Tools

All self-management tools are accessible via your gowin account settings under the "Responsible Gaming" section. If you have difficulty finding any tool or need assistance activating a limit, our support team is available 24/7 via live chat or at [email protected] and can activate any restriction on your behalf within minutes.

One of the most effective ways to maintain control over your gambling is to set a firm ceiling on how much money you allow yourself to deposit. gowin's deposit limit system is designed to make this as simple and friction-free as possible, while building in deliberate safeguards that prevent impulsive limit increases.

Available Limit Types

• Daily Deposit Limit: The maximum amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within any 24-hour rolling period.
• Weekly Deposit Limit: The maximum amount you can deposit within any 7-day rolling period. Useful if your income is weekly or if you find daily limits too granular to monitor.
• Monthly Deposit Limit: The maximum amount you can deposit within any calendar month. Ideal for players who want a simple, single monthly budget for their gambling entertainment.

How to Set a Deposit Limit — Step by Step

• 1 Log in to your gowin account and navigate to Account Settings.
• 2 Select "Responsible Gaming" from the settings menu.
• 3 Choose "Deposit Limits" and select Daily, Weekly, or Monthly.
• 4 Enter your desired limit amount in BDT (e.g., ৳5,000 per week).
• 5 Confirm the limit — it takes effect immediately and cannot be increased for 24 hours.

What Happens When You Reach Your Limit

When your deposit limit is reached, all deposit methods are temporarily locked for the remainder of the limit period. You will receive a notification informing you that your limit has been reached. You can still access your existing balance and play with funds already in your account — only new deposits are blocked. This approach ensures the limit functions as a genuine financial guardrail rather than a simple warning message.

Self-exclusion is the most decisive responsible gaming tool available at gowin. When you activate a self-exclusion, your account is completely blocked — you cannot log in, deposit, place bets, or access any games for the entire duration of the exclusion period. All marketing communications are suspended immediately and permanently for the duration of the exclusion.

Self-Exclusion Periods

gowin offers the following self-exclusion options. Choose the period that best fits your situation — there is no wrong answer, and all options are treated with equal respect by our team:

• 1 Month: A short-term break to reassess your relationship with gambling and create some distance from the habit.
• 3 Months: A medium-term exclusion that provides enough time for meaningful reflection, counselling, or lifestyle changes.
• 6 Months: A longer exclusion suitable for players who recognise that gambling has been causing sustained harm and want a significant reset period.
• Permanent Self-Exclusion: A permanent, irrevocable closure of your account. This option is for players who have decided that they do not wish to gamble at gowin again. A permanently excluded account cannot be reopened under any circumstances.

How to Activate Self-Exclusion

You can activate self-exclusion via your account settings under "Responsible Gaming > Self-Exclusion", or by contacting our support team directly via live chat or at [email protected]. When contacting support, simply state that you wish to self-exclude and specify the duration. The exclusion will be activated within minutes, not hours. gowin will never attempt to discourage you from self-excluding or offer incentives to delay it.

What Happens to Your Balance During Self-Exclusion

Any remaining balance in your gowin account at the time of self-exclusion activation is retained safely and will be available for withdrawal once the exclusion period ends — or immediately upon permanent account closure, after standard identity verification. gowin does not forfeit player balances solely on the basis of self-exclusion.

Time-Out (Short Break)

If you need a shorter break without committing to a formal self-exclusion, gowin's Time-Out feature allows you to pause your account for 24 hours, 48 hours, or 7 days. During a time-out, your account is suspended for deposits and gameplay. Time-outs cannot be cancelled early — the suspension lasts the full chosen duration, giving you a genuinely protected break period.

Asking for help is a sign of strength, not failure. If gambling has begun to feel like a compulsion rather than a choice — or if it is causing financial, emotional, or relationship harm — there are resources and people who can help you take back control. gowin is not a counselling service, but we are committed to connecting players who need support with the right people and organisations.

gowin's Own Support Team

Our trained support team is available 24 hours a day, 7 days a week, including during Eid, Durga Puja, Pohela Boishakh, Independence Day (March 26), and Victory Day (December 16). You can reach us via:

• Live Chat: Available directly on the gowin platform — the fastest route to a responsible gaming specialist.
• Email: [email protected] — use the subject line "Responsible Gaming Support" for priority routing to our welfare team.

When you contact us about responsible gaming concerns, we will not attempt to retain you as a customer. Our only objective in that conversation is to help you access the tools and information you need to protect yourself.

Professional Counselling and Support

gowin encourages any player experiencing gambling-related harm to seek professional support. Qualified counsellors who specialise in gambling addiction and behavioural health can provide structured, confidential support that goes well beyond what a gaming platform is able to offer. We recommend reaching out to a mental health professional or community health worker in your area, or contacting a licensed counselling service operating in Bangladesh.

Supporting a Loved One

If you are concerned about a family member's or friend's gambling behaviour, you are not powerless. Having an open, non-judgmental conversation about what you have observed is often the most effective first step. Focus on specific behaviours rather than character judgments, and offer to help the person access professional support. If the person holds a gowin account, they can be directed to our responsible gaming tools, or a concerned third party can contact us at [email protected] to discuss the situation confidentially.

gowin takes the protection of children and young people with the utmost seriousness. Our platform is designed, marketed, and operated exclusively for adults aged 18 and above. We use every available technical and procedural measure to prevent underage access to our services.

Technical Safeguards

During account registration, players are required to confirm their age and agree that they meet the 18+ eligibility requirement. Before any withdrawal is processed, full identity verification — including date-of-birth confirmation against a government-issued document — is mandatory. Accounts that cannot complete age verification are restricted from financial transactions until the process is completed successfully.

Recommendations for Parents and Guardians

• Keep your gowin login credentials private and never share your username or password with anyone in your household, including children and teenagers.
• Always log out of your gowin account when your device will be left unattended or accessible to minors.
• Consider enabling parental control software on shared family devices to block access to gambling websites at the device or network level.
• Talk openly with young people in your household about the risks of gambling and why it is an adult activity, using age-appropriate language.
• Be aware of in-browser saved passwords or autofill features that could allow a minor to access your account without needing your credentials directly.

Reporting Underage Access

If you have reason to believe that a minor has accessed or is actively using a gowin account — whether your own account or a separate account — please contact our support team immediately at [email protected] with the subject line "Underage Access Report". We treat all such reports with urgency and strict confidentiality, and will take immediate action to investigate and, where confirmed, suspend the account in question.